Stay away from Vodacom Fibre, they are non responsive to clients

Appalling service & ********* sales people - Vodacom Home Fibre

In October 202o I took up a fibre home package with Vodacom. Knowing that I would be moving house in January I explicitly enquired what would happen upon moving I was advised that I could apply for a relocation and should it happen that the area I move to does not have Vodacom Fibre, this would not be an issueas the contract is a month-to-month contract. I have now moved house and upon enquiring about the relocation or cancellation I was advised that the information provided when taking up the fibre is incorrect and that I will be charged penalties for cancellation. I then requested relocation in December 2020. To date(2 an half months later) I still do not have fibre at the new address. I have not been assisted with the relocation, instead I am being pulled form pillar to post and given different SR numbers everytime.

Today a call centre agent advised that an order for fibre has been placed, however the new area is not fibre ready. This is an inconvenience as I am now unable to work from home. To top this the call centre agend has provided me, a Vodacom client, with Vumatell's contact details in order for me to ascertain the progress or reason for delay.

My experience with Vodacom has been the worst. Stay away from Vodacom Fibre.