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Buhle B

1 reviews | Active since Apr 2014

21 Jan 2019, 17:34

Stay away from Vodacom fibre! Skelems of note!

I have never experienced such disgusting service from a service provider! Vodacom is a bully and has no regard for its customers!? These idiots are struggling to resolve their own idiotic mistake of billing me for 4 accounts when I only have 1 fibre line at home and one mobile cellphone account. I relocted in October, completed a relocation form and signed up for my line to be moved to the new house. Fibre eventually got installed after about 2 weeks of having logged the issue. I am now being forced to pay for both lines. How the **** am I gonna pay for a line that is no longer in use? I am getting threating smses threatening to cancel my services. I keep getting transferred from one stupid agent to the next and they all collectively telling there is nothing they can do. I am appalled

0
Replies (3)
Vodacom
Vodacom's reply21 Jan 2019, 17:46
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
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Buhle B's update21 Jan 2019, 17:52
Reviewer Update
What a waste. I have had your useless agents contacting me and telling me there is nothing they can do. This is a complete waste of my time as noone can tell me why the **** I'm being billed for a line that was supposed to be cancelled when I completed the relocation form. I'm sorry but thia is not enough, you need to resolve this today! This enquiry was logged on 4th January and because now I've complained on HelloPeter you act like your agents are going to be helpful. No not good enough. Respond when you have resolved my issue
BB
Buhle B's update21 Jan 2019, 18:00
Reviewer Update
What a waste. I have had your useless agents contacting me and telling me there is nothing they can do. This is a complete waste of my time as noone can tell me why the **** I'm being billed for a line that was supposed to be cancelled when I completed the relocation form. I'm sorry but thia is not enough, you need to resolve this today! This enquiry was logged on 4th January and because now I've complained on HelloPeter you act like your agents are going to be helpful. No not good enough. Respond when you have resolved my issue