LN
Lwando N
1 reviews | Active since Nov 2021
09 Apr 2026, 20:34
Stay away from Vodacom Fibre! Rather Use Cell C, Telkom, or MTN.
Vodacom's fibre connection services are the worst ! I previously used Cell C and applying for a reconnection of my fibre line after moving to a new place took one week maximum. Vodacom is telling me it will take 30 days to reconnect my fibre and they will still bill me at the end of the month after an entire month of having no connection. This is daylight ******* ! Additionally, they are telling me to speed up the reconnection process I need to apply and get a double-charge on my debit order at the end of the month. Utter ******* ! I am changing to another service provider. This is poor customer service after being a loyal paying customer for 3 years. Unbelievable !
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Replies (1)Vodacom's replyOfficial
10 Apr 2026, 08:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Apr 2026, 08:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
