FL
Fabrizio L

1 reviews | Active since Sept 2019

12 May 2021, 10:40

Stay away from Vodacom fibre.

It is Wednesday and I am on day 9 without a fibre connection from Vodacom. Is this a joke? Every day I phone your fibre team and each time they tell me they will escalate my query. You have escalated my query so many times that it should be at the top of Mount Everest by now. This is not a query anymore it’s a problem that you either don’t know how to fix or are too disorganised to fix. It Should Not Take NINE DAYS To Fix An Internet Issue.

If I could I would give you a -5 review for terrible and disorganised service.

I will be giving Vodacom my 1 month cancellation notice in June you have my word on this. I will advise others to stay away from Vodacom fibre.

0
Replies (1)
Vodacom
Vodacom's reply12 May 2021, 11:22
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team