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lettie S

1 reviews | Active since Oct 2020

08 Feb 2021, 15:01

Stay away from Vodacom Fibre!!

I took out a month to month contract. Now when i need to give a months notice I am told i can not as Vodacom do not owe the infrastructure cable. I did not had the choice in the fiber cable as the Vumatel's of the world buy areas. Now just because i do not have a Vodacom Fiber cable i can not give a month notice. This is unfair uncompetitive practice. the first consultant i spoke said it will be no problem now two others telling me i cant!!! And let me guess Vodacom will respond now with their usual automated response saying they will address the matter give feedback tot he client. i still wait 8 months since my original complaint for feedback from Vodacom. i now need to pay penalty for canceling within 12 months . It is a sick industry!!!!

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Replies (1)
Vodacom
Vodacom's reply08 Feb 2021, 16:15
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team