AV
Andrew V
1 reviews | Active since Jul 2019
23 Jul 2019, 16:09
STAY AWAY FROM VODACOM FIBRE!!
Have been waiting since 17 July to have the router moved to another location on SR ***. After numerous calls only today am I told that I have to fill in relocation forms to have this done!! Apparently someone by the name of Lebogang was to have sent the forms. And guess what after the forms are e-mailed another(SR) service request number will be issued, and that will be the last I hear from Vodacom, until they come up with another requirement as to why they are so ***********.
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Replies (3)
Vodacom's replyOfficial
23 Jul 2019, 17:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jul 2019, 17:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AV
Andrew V's updateReviewer Update
28 Jul 2019, 07:48Vodacom made contact, and the problem was handled by Paul who want out of his way to assist and kept me updated at all times. Thank you Vodacom!
AV
Andrew V's update28 Jul 2019, 07:48
Reviewer Update
Vodacom made contact, and the problem was handled by Paul who want out of his way to assist and kept me updated at all times. Thank you Vodacom!
Vodacom's replyOfficial
07 Aug 2019, 16:08Dear Customer, We are glad to hear of the service that you received.
As per our chat, you have confirmed that the issue is resolved. Regards Consumer Website Team
As per our chat, you have confirmed that the issue is resolved. Regards Consumer Website Team
Vodacom's reply07 Aug 2019, 16:08
Official
Dear Customer, We are glad to hear of the service that you received.
As per our chat, you have confirmed that the issue is resolved. Regards Consumer Website Team
As per our chat, you have confirmed that the issue is resolved. Regards Consumer Website Team