BB
Brad B
1 reviews | Active since Nov 2018
30 Nov 2018, 13:47
Stay away from Vodacom Fibre
Vodacom Fibre.
On a private contract using Vodacom Fibre, I am unable to access my Router to setup access times and parental control. A phone call must be made each time to customer support so that they can activate a password that is valid for 24 hours.
They don't tell you this when you sign up. It is ridiculous that I cannot control when my children have access to the fibre or which devices id like you to restrict. Im canceling with Vodacom as soon as I legally can. Stay away. Their treatment is juvenile
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 Nov 2018, 15:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2018, 15:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Dec 2018, 14:07Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempts to contact have been unsuccessful. Please consult our Fibre Team on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempts to contact have been unsuccessful. Please consult our Fibre Team on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Vodacom's reply03 Dec 2018, 14:07
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempts to contact have been unsuccessful. Please consult our Fibre Team on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempts to contact have been unsuccessful. Please consult our Fibre Team on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team