GL
Garth L

1 reviews | Active since Aug 2015

03 Aug 2018, 07:10

Stay away from Vodacom Fibre

If you are looking for good efficient service, stay away from vodacom fibre. I signed up for their special a whole month ago, and within a couple days Vumatel had installed the cables and connected up my house. Literally all vodacom needed to do was drop off their router. After countless enquiries as to why it was taking so long, I eventually was referred to a manager by the name of JD. He promised to have it installed that same day. The day came and went without anything. What makes matters worse is that JD didn't even have the decency to contact me to let me know. It was eventually escalated to a Mr. September, JD's superior. He of course would get on to it for me. What happened? Yep, you guessed it... NOTHING. Admittedly at least Mr. September did contact me and tell me there was nothing he could do. It says a lot when a manager can't even assist! My advice : stay away from Vodacom Fibre!

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Replies (3)
Vodacom
Vodacom's reply03 Aug 2018, 08:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

GL
Garth L's update03 Aug 2018, 08:08
Reviewer Update
We have had the same experience with Vodacom! They really are pathetic! We've been waiting over a month ourselves! Vumatel does all the hard work within days! All Vodacom had to do is drop off the router! Use Mr. Delivery or Takealot! Heck, I'll pick up the router myself! Ridiculous!
Vodacom
Vodacom's reply03 Aug 2018, 11:27
Official

Dear Garth,

As per our recent conversation,

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.

Kindly be advised that the above complaint will be escalated to Vodacom Fibre department for further review and feedback to you.

We thank you for your continued support.

Warm regards,

Shad