kM
khalid M

1 reviews | Active since Aug 2013

26 Jul 2022, 09:27

Stay Away from Vodacom Fibre

My order for Vodacom Fibre was finalized on 8 July and since then I have called them at least 30 times due to intermittent connectivity. I was hardly connected 3-4 full days since my line was activated and after so many calls and service requests, they are still not able to resolve the issue. And worst of all is that their 2nd line support closed the case without informing or asking me and I had to open another support request explaining everything from scratch.

Stay away from Vodacom Fibre, they are incapable of providing technical support in case of issues. Their 2nd line support does not care how much you lose by not having internet and they can take weeks to resolve connectivity issues, which is un-acceptable.

0
Replies (1)
Vodacom
Vodacom's reply26 Jul 2022, 09:53
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team