RF
Ricardo F

1 reviews | Active since Jan 2015

26 Sept 2019, 16:24

Stay away from Vodacom Fiber!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Worst service provider ever

/I have had fiber installed through vodacom and Vumatel. My fiber worked for 2 days and has been off since. A support call was logged on the 21/09/19. To date i am still waiting for my connection to be sorted out. Daily i am being shoved from pillar to post. Management at Vodacom promise everyday to provide feedback by the end of business to which none is provided. My business is at a standstill at this current moment as i am unable to work. Vodacom claims to be the leaders of the future and provide a service like this. Vodacom management needs to be reviewed as they are absolutely useless to not say anything else........................................

0
Replies (3)
Vodacom
Vodacom's reply27 Sept 2019, 07:22
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
RF
Ricardo F's update30 Sept 2019, 09:19
Reviewer Update
It is now 9 days and still not resolved or any feedback.
Vodacom
Vodacom's reply14 Oct 2019, 14:10
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
As per our discussion, your query has now been resolved.
 
Regards
 
Consumer Website Team