STAY AWAY from Vodacom Fiber...... NO service at all!!!!!!!!!

Most pathetic customer service ever!! We have been without Vodacom fiber internet connection for 10 days now. No matter how many times you contact them, nobody seems to be able to assist. Twice a technician was scheduled to come and look at the problem and twice they did not pitch. It seems that Vodacom is just to big and don't care about losing customers at all. Needless to say, I am working from home and this is really affecting my job. But why would Vodacom care, I am just another customer making sure they get salaries at the end of the month, because come hell or high water, I pay my Vodacom account on time every month., because if I don't, you get blacklisted and your account suspended. Why can't it work both ways???