STAY AWAY FROM VODACOM FIBER AND VUMATEL

I upgraded my LTE wifi for a fiber service for business purposes at my new house on the 16th of July as I am working from home now. First, I received an email to say it had been declined when I called to inquire as to why since I have been a LOYAL WELL PAYING client, I have NEVER missed a payment in the years I have been with them or even paid late, for that matter. Then I was informed that it was sent by mistake and that I had been approved for the upgrade, I even had to send them the mail to see. I mean, what??

I especially app**** early enough to ensure that by the time the previous tenants wifi expired i would have mine installed to enable me to work.

It is now 3 weeks later, numerous calls to Vodacom, every time they pass the blame to Vumatel and tell me some nonsense of an agreement between Vumatel and the previous tenant. Now seriously, which company cares so little about new business that they will penalize a new client for old business???

Every time the call centre agents tell me they will call me back and guess what??? Anyone can guess that i just NEVER hear from them again!! Every day I have to buy airtime because I have spent my monthly limit already on the 4th!! On calls to Vodacom to call back to enquire because I am NOT ABLE TO WORK & EARN MY INCOME!!!

NOt only am i spending money on airtime and data, but every day that im not able to utilize the service I HAVE ALREADY PAID FOR, is costing me money in various ways!! MAKE NO MISTAKE: THE MONEY WAS ALREADY DEDUCTED FROM MY ACCOUNT!!!!! Capitec: Debit Order -R534.97 from SAVINGS ACCOUNT; Ref VODACOM *** I*** TR TRR 18977; WhatsApp ***

So they can take my money no problem!!!! BUt dont i dare get annoyed because i am not able to earn this money due to them!!!

Dont think i will be credited for the time its taking to get my fibre going, or refunded the income that I have lost due to connectivity issues!!!

Even the manager I managed to talk to, Cheslin, who PROMISED to call me back on MONDAY 5/8 still has NOT CALLED me back!!

Even Shannan Christian who I IMMEDIATELY sent my documents to and I mailed twice to inquire as to what the problem is, still NO RESPONSE whatsoever!!!

BUT THEY TAKE MY MONEY NO PROBLEM!!!!