MS
Morne S

1 reviews | Active since Nov 2023

10 May 2025, 16:01

Stay away from Vodacom Fiber

Vodacom Fiber has turned into what used to be a credible business into one that blatently *****s from clients. My fiber connectivity has been down daily for a very long time and despite countless calls to log the problem, they just do not respond to resolve the matter. I have escalated it as far as I can and no one responds. Every call ticket I raise is simply closed by sending a 'do not reply' email. Despite this I continue to pay my account. It is appalling that a company of this size manages to exploit clients in this way and do not worry about the damage to their reputation.

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Replies (1)
Vodacom
Vodacom's reply10 May 2025, 16:04
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team