MS
Morne S
1 reviews | Active since Nov 2023
10 May 2025, 16:01
Stay away from Vodacom Fiber
Vodacom Fiber has turned into what used to be a credible business into one that blatently *****s from clients. My fiber connectivity has been down daily for a very long time and despite countless calls to log the problem, they just do not respond to resolve the matter. I have escalated it as far as I can and no one responds. Every call ticket I raise is simply closed by sending a 'do not reply' email. Despite this I continue to pay my account. It is appalling that a company of this size manages to exploit clients in this way and do not worry about the damage to their reputation.
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Replies (1)Vodacom's replyOfficial
10 May 2025, 16:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 May 2025, 16:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
