JN
Jean N
1 reviews | Active since Nov 2021
11 Nov 2021, 11:24
Stay away from Vodacom Fiber
Stay away from Vodacom Fiber - Pathetic service. We experienced problems from the minute we app**** for the service. Continues outages. Billing issues, Escalated outages on numerous occasions even to their escalation team without any resolution. Their network are falling apart and they cannot support customers. Latest outage reported our business fiber down on 2 Nov , today 11 Nov still down despite numerous phone calls , emails and escalations to their management - still no attempt where made to repair.
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Vodacom's replyOfficial
11 Nov 2021, 15:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Nov 2021, 15:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JN
Jean N's updateReviewer Update
13 Nov 2021, 09:23The above are a standard response Vodacom sends out to reduce their reply time they don't investigate any complaints. I still did not get response from their consumer team. After spending 6 hours in total on the phone over the past few days (from 2 Nov) I eventually managed to get the details of a senior support manager. Their technical team made 2 appointments and never pitched. Extremely unprofessional. All mobile numbers for the Technical teams management given to me are switched off. I cant belief customers service are so terrible for such a big corporation , its shocking !!! They just don't care and dont have any pride in providing any customer service !!!
JN
Jean N's update13 Nov 2021, 09:23
Reviewer Update
The above are a standard response Vodacom sends out to reduce their reply time they don't investigate any complaints. I still did not get response from their consumer team. After spending 6 hours in total on the phone over the past few days (from 2 Nov) I eventually managed to get the details of a senior support manager. Their technical team made 2 appointments and never pitched. Extremely unprofessional. All mobile numbers for the Technical teams management given to me are switched off. I cant belief customers service are so terrible for such a big corporation , its shocking !!! They just don't care and dont have any pride in providing any customer service !!!