STAY AWAY FROM VODACOM!

STAY AWAY FROM VODACOM!

After 25 years of supporting Vodacom with sizeable business and personal contracts amounting to thousands a month, this has been my experience in the past 2 weeks:

- ******* upgrading of my contract that prevented me from upgrading my contract that was 1 year overdue for upgrading.......... and left me having to pay for the *******ly upgraded contract with termination of the month to month data contract that I needed..... and now I'm saddled with airtime that I have no need for. - Held up at gunpoint in a hijacking after leaving a vodacom store..... after having had strange dealings with the upgrades consultant who was not at all focussing on serving us..... kept disappearing to the back..... and when we left the store we agreed that something was amiss.... didn't feel comfortable...... 20 mins later .... hijacked....??? - 4 phone calls and desperate attempts to have vodacom reverse the ******* upgrade so that my contract can be reinstated to what was rightfully mine prior to the ***** on my contract............ as I am now left with no data (which I need) and airtime (which I do not need). Initially I was told that it'll be done in 5-7 working days - which in itself was horrifying as I was trapped with a contract I did not need, request or want... but nothing happened. Called in and was then promised by a supervisor that it'll take 24 hours to cancel, again 24 hours later - no trace of such discussion. - Welcome tones on our lines without out activation. Told we need to cancel with Vodacom. Done so twice, but they reappear. No explanation. Still there. - By far the most expensive network, poor service and now a question mark around the safety of your confidential information...............?? Surely client retention of long standing, honourable and significant clients is a priority...... well clearly Vodacom don't need more business as they seem to be going out of their way to chase us away. Moving networks is an obvious consideration and I'll probably save money in doing so too.