PW
Paul W
1 reviews | Active since Jul 2023
12 Aug 2025, 19:04
Stay away from Vodacom contracts
Took out a cell phone contract with Vodacom a few months back. After a month the cell would not charge. It had to go for repairs which could take up to 30 days. Vidacom refused to provide me with a temporary cell till mine was repaired. I bought a new phone and stopped paying the contract. Customers are *****ed with contracts which disadvantage them.
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Replies (2)
Vodacom's replyOfficial
13 Aug 2025, 06:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Aug 2025, 06:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PW
Paul W's updateReviewer Update
15 Aug 2025, 18:11Vodacom agent contacted me - was pointless
Back ground to issue: Took out a cell contract with them which included a new phone; data etc. Had very poor reception because Towers were faulty an phone packed up early - had to go for repairs so no phone for up to 30 days and NO replacement phone. I stopped paying the contract in protest and wanted to cancel it. Agent phoned me to do security check to access my account. Did NOT ask me for my ID or email address or residential address- only wanted the amount of DATA I had on the contract. I could not remember so far back- thus I FAILED the test! What retardedness
Back ground to issue: Took out a cell contract with them which included a new phone; data etc. Had very poor reception because Towers were faulty an phone packed up early - had to go for repairs so no phone for up to 30 days and NO replacement phone. I stopped paying the contract in protest and wanted to cancel it. Agent phoned me to do security check to access my account. Did NOT ask me for my ID or email address or residential address- only wanted the amount of DATA I had on the contract. I could not remember so far back- thus I FAILED the test! What retardedness
PW
Paul W's update15 Aug 2025, 18:11
Reviewer Update
Vodacom agent contacted me - was pointless
Back ground to issue: Took out a cell contract with them which included a new phone; data etc. Had very poor reception because Towers were faulty an phone packed up early - had to go for repairs so no phone for up to 30 days and NO replacement phone. I stopped paying the contract in protest and wanted to cancel it. Agent phoned me to do security check to access my account. Did NOT ask me for my ID or email address or residential address- only wanted the amount of DATA I had on the contract. I could not remember so far back- thus I FAILED the test! What retardedness
Back ground to issue: Took out a cell contract with them which included a new phone; data etc. Had very poor reception because Towers were faulty an phone packed up early - had to go for repairs so no phone for up to 30 days and NO replacement phone. I stopped paying the contract in protest and wanted to cancel it. Agent phoned me to do security check to access my account. Did NOT ask me for my ID or email address or residential address- only wanted the amount of DATA I had on the contract. I could not remember so far back- thus I FAILED the test! What retardedness