Stay away from Vodacom contracts

Reference numbers

Ref002B~C7QT Ref1- ********** ********** ***~4G6S

Following up on the above matter (wrongful debit orders, refusal to disregard for customers, arrogance and poor communication), Vodacom took yet again a long time to sort out, with evident poor communication. Frustrated by this, and the clear contravention of the contractual agreement on when and how much to deduct, I opted to request a cancelation is the contract without penalty fees - Vodacom have declined.

My question is why?? I am not happy with the service, you have gone against our agreement, so why should I continue? Does it mean everytime something goes wrong with Vodacom it will take 3 months of my life, endless phone calls and emails to solve?? No, I would rather a service provider that LISTENS to its customers - not so with Vodacom.