Stay away from Vodacom!

The worst experience of my life! Be very very careful of them, I'm still shocked at their on-going unfair treatment of clients! 1. They basically refuse me from canceling my SIM ONLY contract, charging 1000s to cancel (their sales agent told me I could cancel at any time without penalty in order to convince me to take up the contract) 2. They refuse to pay my lost device insurance claim saying the IMEI number on my device is different (that time only they or their repairers could know this - had to have it repaired 2 years ago and no one told me that the IMEI number has changed) 3. Now they say they know nothing of the repairs because they're using a new system which doesn't go that far back (despite me having the proof). 4. Oh, first reason for rejecting the claim was "account in arrears", that time the claim was on the last day of the month and the previous month was paid up... How do you get in arrears before you even enter the new billable month? Anyways, I paid it on the spot! That time I've been paying my premiums for well over 5 years, didn't even upgrade my device. Clearly all they're good for is taking our money!