1 reviews | Active since Oct 2021
Stay away from Vodacom business, they do not deliver and do not care nor prioritize clients! No TCF
If there was a zero star rating, I'd give it to this organization. I signed up for a Business LTE contract in November 2022 and getting fast, reliable connection has been an issue since. Last week the connection finally went completely down and I called their business service support line on Thursday, there was troubleshooting which did not help and on Friday, the 29th Sept Phumulani called me, which is when I asked him to call me at 2pm on Friday. Tshepiso called and after all of that rebooting and settings sent through - nothing helped!!! I was just informed that a technician needs to be appointed. It is Monday 15h30 and I am being sent from pillar to post but no technician has been appointed, no turn around time and absolutely less than zero customer service. The rudeness from Phumulani from 2nd line and the lack of accountability is appalling!!!!!!
As of now, a month later, I am encountering the same issue and receiving the same horrible treatment from vodacom. I reported the issue on Saturday morning the 11th of Nov '23 and I have only be contacted by Xolani Khambule on Monday at 14h05. I called him back almost immediately and when he called back, he told me they will have to appoint someone to come through yet again and that is when I told him about my previous experience, HE MUTED HIMSELF AND DECIDED TO KEEP QUIET!!! I held on the phone for more than 5 minutes as I was looking to see how long will such a terrible disregard of clients continue. Needless to say, I am the one who ended the call after more that 5mins as I was clearly talking to myself!!! The call ended at 14h47 and it is now 15h11, Xolani has not bothered to call me back and tell me why he did that and apologize!!!
You have such a horrible bunch of employees, your identity is surely going to be a mess as you do not understand the value of client centricity.
As of now, a month later, I am encountering the same issue and receiving the same horrible treatment from vodacom. I reported the issue on Saturday morning the 11th of Nov '23 and I have only be contacted by Xolani Khambule on Monday at 14h05. I called him back almost immediately and when he called back, he told me they will have to appoint someone to come through yet again and that is when I told him about my previous experience, HE MUTED HIMSELF AND DECIDED TO KEEP QUIET!!! I held on the phone for more than 5 minutes as I was looking to see how long will such a terrible disregard of clients continue. Needless to say, I am the one who ended the call after more that 5mins as I was clearly talking to myself!!! The call ended at 14h47 and it is now 15h11, Xolani has not bothered to call me back and tell me why he did that and apologize!!!
You have such a horrible bunch of employees, your identity is surely going to be a mess as you do not understand the value of client centricity.