Stay away from Vodacom and "upgrade reversals"

Maybe just maybe Vodacom will now notice my frustration. Extremely quick to sell something however terrible at helping with a problem. So as a present to my daughter I upgraded (online) and got her the phone she wanted. A month later I get invoices for 2 contracts - when I queried this it I was told that I was not eligible for an upgrade. OK so how did I manage the upgrade and who at Vodacom let this happen? I asked what I could do - so I was informed of a upgrade reversal. When you hear this from Vodacom - RUN! It is a joke. After telling my daughter that I had to take back her present we did a factory reset so no information was on the phone. RAM couriers collected the phone and so 11 days later I had to contact Vodacom as nobody is giving me an update. Surprise-surprise - the phone is at Warehouse and no reversal is done on my account. Apparently there is a password on. So how after a factory reset where is now suddenly a password? All I want... Is to get this entire mess behind me. Do the reversal so I can cancel any form of contact with you (Vodacom). I was warned, however like to give people the benefit of the drought. Never again. Stay away from Vodacom. Yes - there are helpful people working there but the majority is unable to assist.