Stay away from Vodacom

Vodacom customer service is the worst. I’ve had terrible service with both, Vodacom business and for my personal contract.

I app**** for Vodacom Business LTE in May last year, the order is still not processed. They mixed up the business billing address and they are still resolving it till today I guess.

On my personal contract, they’re double billing me for an insurance policy which was taken out for my daughters prepaid phone. They debit her account and add the same charge on my contract. I have been trying to get them to credit me since last year June. Every time I call I ask for a reference number. I’m told they will be able to pickup the notes on their system by the cell phone number. That is never the case. Each time I get a new consultant and have to explain from scratch.

I’m just defeated. I’m so exhausted. I was advised by their consultants not to cancel the contract before the issue is resolved, otherwise I won’t get my money back.