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2legit 2Quit
1 reviews | Active since Jan 2013
11 May 2022, 10:32
Stay away from Vodacom accounts department
Once again, poor service in another department. This time it's the accounts department whom debited my account incorrectly and now making me wait for my funds. I could be using it to something but they choose to delay things whether to build interest in their bank accounts or not, who knows yet we constantly have to moan about proper service. By the way I have to resort to this platform because these idiots blocked me because I kept calling to check if they did their job. I now understand why South Brands and/or companies in South Africa doesn't flourish because they tend to have the relaxed mindset. Anyhow I need ALL my monies back into my account because its now approx. 10 days later and nothing.
Helpful (0)
Replies (4)0
Replies (4)Vodacom's replyOfficial
11 May 2022, 11:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 May 2022, 11:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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2legit 2Quit's updateReviewer Update
11 May 2022, 13:48Sorry but your statement contradicts that to the Vodacom employee that sms'd me. Message sent to me reads: Good day dear client your refund has been processed and will reflect in your personal bank account in 5-7 working days. Regards Margo Varnicker. I think you guys work for a different company with completely different lies!!! Ps. I'm quoting you guys!
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2legit 2Quit's update11 May 2022, 13:48
Reviewer Update
Sorry but your statement contradicts that to the Vodacom employee that sms'd me. Message sent to me reads: Good day dear client your refund has been processed and will reflect in your personal bank account in 5-7 working days. Regards Margo Varnicker. I think you guys work for a different company with completely different lies!!! Ps. I'm quoting you guys!
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2legit 2Quit's updateReviewer Update
31 May 2022, 11:28It's almost 20 days later and no refund. The reply is quick from customer care but the resolution is not. This is like a formality to make people believe they resolving issues but the truth is they NOT. Useless and Frustrates the heck outta me.
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2legit 2Quit's update31 May 2022, 11:28
Reviewer Update
It's almost 20 days later and no refund. The reply is quick from customer care but the resolution is not. This is like a formality to make people believe they resolving issues but the truth is they NOT. Useless and Frustrates the heck outta me.
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2legit 2Quit's updateReviewer Update
16 Jan 2025, 08:59resolved. thanks
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2legit 2Quit's update16 Jan 2025, 08:59
Reviewer Update
resolved. thanks
