VG
Verushka G

1 reviews | Active since Nov 2021

01 Mar 2025, 17:58

Stay away from Vodacom

2 days without fibre. I was told this morning it would be resolved. I was told it's a vumatel issue. I was then told at 4pm it's a vodacom issue. How despicable is the service. No one wanted to open a ticket. I have been **** too multiple times about where the error lies. The worst is we are expected to wait another 48 hours for it to be resolved. But I am paying for a full month of service. It's absolutely ludicrous. Vodacom stop acting like a government department you are the private sector. Get your act together. Please don't use this provider for fibre. This is in my husbands name so don't dare say I don't have an account with you. It's called COP.

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2025, 11:07
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via WhatsApp to request your personal details.
 
Regards,
 
Vodacom Consumer Website Team