IM
Innocent M
1 reviews | Active since Sept 2021
06 Nov 2021, 09:21
Stay away from Vodacom
Vodacom fibre has been off for days now, they don’t know what the issue is and they keep on saying they are investigating and will provide feedback once available. This is not the first time we experience such issues with vodacom. They always fail to resolve connection issues fast it takes them days, and they don’t keep u updated on what the issue is, if you are someone who has a household that relies on connectivity please consider looking elsewhere vodacom will not help you when experiencing issues. They prioritise affluent areas to give them best service if you live in those old established neighbourhoods you issues are not prioritised you will stay without connection for days
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Replies (2)0
Replies (2)Vodacom's replyOfficial
08 Nov 2021, 08:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Nov 2021, 08:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
08 Nov 2021, 21:11Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that our records indicate that you were contacted by our Social Media Team and they busy assisting, We have requested the team to do a follow up with regards to your query and provide feedback.
Regards
Consumer Website Team
Vodacom's reply08 Nov 2021, 21:11
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that our records indicate that you were contacted by our Social Media Team and they busy assisting, We have requested the team to do a follow up with regards to your query and provide feedback.
Regards
Consumer Website Team
