JN
Jennifer N
1 reviews | Active since Dec 2012
06 Nov 2020, 13:16
STAY AWAY FROM VODACOM
After being with Vodacom for over 25 years, they cannot pick up my account details on the system. Despite debiting my account every single month. Are they a bunch of Jokers or Not. I upgraded my contract in September 2020. October 2020 I was allocated the agreed Airtime and Data. 1 November 2020, my Minutes all disappeared or got ******. After 30 calls still no feedback from vodacom. THEY CANNOT FIND ME ON THEIR STATE OF THE ART SYSTEM
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Vodacom's replyOfficial
06 Nov 2020, 14:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Nov 2020, 14:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team