JN
Janil N

1 reviews | Active since May 2011

26 Jul 2024, 08:18

STAY AWAY FROM VODACOM

@VodacomSa this is the 3rd time complaining about you guys on Hello Peter. I'm very disappointed in the way you guys handle accounts. I have paid and settled my account in full and as previously stated you guys haven't closed my account till date despite numerous calls and emails to prove I have settled my account in full. You guys are still billing me and now I'm getting debt collectors calling to request payment which I won't be paying due to your staff not doing there job and following procedure. I can't get a hold of anyone at vodacom because when I call the numbers which was on contract isn't listed as a contract anymore. Please sort thos account out ASAP because you are making my name bad on the credit bureau. Ref: ***

0
Replies (2)
Vodacom
Vodacom's reply26 Jul 2024, 10:03
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

JN
Janil N's update30 Jul 2024, 10:55
Reviewer Update
@vodacom my query is still not completed and I am still waiting for a consultant to contact me.
I'm still getting calls from the debt collectors to contact *** in which I try but can't get through due to my number not being in existence