JS
Judy S
1 reviews | Active since Dec 2015
02 Aug 2022, 12:26
Stay away from Vodacom!
Vodacom has to be one of the worst companies in the world when it comes to customer service. There is absolutely no competition between their departments and if you try and cancel a contract (even if it was opened **********ly) there is no chance without coughing up serious money in cancelation fees. I have probably spent a week of my life on the phone to vodacom over the last few months, and they have now blocked my number on their call centre (Apparently as due to my number of calls they think I am committing *****). To unblock it I have to call a number that gets charged at R2 minute and obviously they put you on hold....Vodacom should be charged with ***** and consumer theft.
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Replies (1)Vodacom's replyOfficial
02 Aug 2022, 14:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Aug 2022, 14:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
