STAY AWAY FROM VODACOM

No use to phone and no use to write emails. Below mail that was send. Only received authentication notice requesting additional info and that was provided.

Sir/Madam With reference the call at 09h28 on 28 July for the upgrade I made the followings calls to requests that the upgrade/s be cancelled/reversed on *** and *** 28 July at 11h51 2 August at 07h50 8 August (did not take the time down) 23 August 12h19 23 August 13h50 26 August at 11h29 29 August 10h49 Please take the time to listen to all the recordings on the above dates and you will note that I have requested the cancellation/reversals I was given the following ref numbers and sadly to say some of them do not exist and some was incorrectly logged. 4 August 1PU3JU4Q Call centre agent conned me. Cancellations and or customer care cannot find this ref number 23 August *** 23 August *** (logged incorrectly listen to the voice recording and you will hear I asked for cancel/reversal and not upgrade 25 August 00B1033F5ACB542F 29 August Vinesh refused to give a ref or call number Call started at 10h49 29 August Call customer care call started 12h08 and agent told me that reversal/cancellation should reflect on the system for ***, if I requested it. No request on system but customer care logged it under *** Needless to say, it does not help to phone and request a cancellation/reversal hence my written request. Could you please arrange and confirm the following: 1. Reversal and cancellation of the upgrade on *** 2. Reversal and cancellation of the upgrade on *** 3. Cancel the contracts with effect from 1 October 2022 on both numbers ie *** and *** 4. Cancel the debit order Last debit order 1 September 2022 5. Cancel and “delete both numbers” wef from 1 October 2022