CP
Christian P
1 reviews | Active since Nov 2018
24 Feb 2023, 14:03
Stay away from Vodacom!
Utter disappointing service, getting transferred from department and no one can help you, some people in the same department state they can do something while others say that they can't. And so you get transferred again and again. This ranges from sales, retention, aftersales, migration etc.
When contracts are up, all of the contracts will move to another supplier as Vodacom just doesn't care.
And all this for getting on a better plan, migrating a contract to something bigger.
Really disappointing........
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
25 Feb 2023, 11:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Feb 2023, 11:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
