rA
rudi A

1 reviews | Active since Apr 2013

04 Apr 2017, 15:45

Stay away from vodacom!!!!!

<p>How can the call center consultants help with absolutely nothing I call in for? I forever must hold for long periods they come back ask one question they should have asked in the first place and put you on hold. They then come back and say you must be transferred. Wait for long periods and ended up hanging up the phone as I call from my MTN number. I need to know why my APN is not unrestricted after it has been conveyed via sms this was done successfully. And I have requested both my numbers to be unrestricted and only received a message on the one number. My contact number is ********** 422.</p>

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Replies (2)
Vodacom
Vodacom's reply04 Apr 2017, 15:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Apr 2017, 11:03
Official

Dear Customer

We were unable to reach you telephonically, however you have sent feedback via SMS.

Kind Regards

DL