NH
Nicolene H

1 reviews | Active since Jul 2011

08 Jun 2023, 07:31

STAY AWAY FROM VODACOM

Vodacom through Elite Mobile upgraded a number that I requested to be cancelled. Phoned them on 08/05/2023, said I would receive feedback withing 3 days. NOTHING!!! Sent another email to customer care on 30/05/2023. Received responce on 04/06/2023 to say 24-48 hours to receive feedback. NOTHING!!!!!!!! I have never been this disgusted in a service. End of the month, the debit order goes off without fail, but when you request service, NOTHING!!!!!!!!!!!

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Replies (1)
Vodacom
Vodacom's reply08 Jun 2023, 07:37
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team