STAY AWAY FROM VODACOM

Vodacom fibre and their customer care are the worst bunch of *********** services providers I had the nightmare to deal with, all they care about is billing customers and making money, when you have a fibre issues, they take days of making you run around in circles, with out helping you, a few months ago it took them four days before they reported my issue with Vumatel of cable damaged, Once Vumatel received the fault, within hours I was sorted, this time same story, now it's been two days, cable damaged, and yet Vumatel have not been informed, all Vodacom customer care says, it has been escalated to back office, NO HELP, BACK OFFICE, SEEMS TO BE PROTECTED MORE THAN THE PRESIDENT, NO ONE CAN SPEAK TO THEM, WHAT IS SO DIFFICULT FOR VODACOM TO HELP A PAYING CUSTOMER AND ESCALATE THE MATTER TO VUMATEL, AS A CUSTOMER WE HAVE TO GO VIA OUR NIGHTMARE SERVICE PROVIDER, AND CAN'T CONTACT VUMATEL, AND WHEN YOUR SERVICE PROVIDER IS VODACOM, GOOD LUCK 😭