SV
Samantha V

1 reviews | Active since Jul 2013

03 Apr 2019, 09:26

Stay away from Vodacom

Just another big organisation that couldn't care less about its clients --- They offered a 'top up' 5GB Data Plan to me, as part of my monthly fees --- I accepted, but when the parcel was delivered to me, it was not what they had explained over the phone --- I sent the package back and called them to cancel - they said that it's been cancelled, but I'm being billed for this so called 5GB Data Plan still -- I've sent them email after email regarding this, with no response at all - no call back, no reply on my emails, nothing! -- When I had called about the cancellation, I was told that my account will be credited, this still has not happened either --- pathetic service, they don't care about their clients, just as long as they get your business. Once that's done, they turn their backs.

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Replies (1)
Vodacom
Vodacom's reply03 Apr 2019, 10:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team