Stay away from Vodacom.
I have made various attempts to sort out a billing issue with Vodacom. They charged me incorrectly, then billed me a ridiculous amount, which was then credited. However the initial complaint and wrongly charged package is still not resolved. This is my 3rd review on Hello Peter...they tried to contact me yesterday while I was driving....and now according to Vodacom the issue is resolved. The people at Vodacom are rude and unhelpful. Complaints just escalates and then nothing. Whatever they say you must pay...you must just pay. They don't even give reasons for the ridiculous charges.
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Replies (2)Vodacom's replyOfficial
19 Feb 2019, 11:08 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Feb 2019, 11:08
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
19 Feb 2019, 13:08Thank you for your response.
I am waiting for you to contact me.
's update19 Feb 2019, 13:08
Reviewer Update
Thank you for your response.
I am waiting for you to contact me.
