Stay away from vodacom
Please do not use Vodacom, I have contacted them regarding a billing issue on the 1st of February. It is the 18th today and the issue is still not resolved. I have spent hours on the phone trying to sort this out. They charged me for the wrong package and I should be credited.
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Replies (3)
Vodacom's replyOfficial
18 Feb 2019, 14:01 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Feb 2019, 14:01
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
18 Feb 2019, 14:05Thank you for your response,
Please do not make false promises on contacting me as you did not contact me the first time (2 weeks ago).
's update18 Feb 2019, 14:05
Reviewer Update
Thank you for your response,
Please do not make false promises on contacting me as you did not contact me the first time (2 weeks ago).
Vodacom's replyOfficial
18 Feb 2019, 16:16 Dear Elmarie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. Please be advised that credits were passed on your Vodacom account on the 7th of February for the amount of R342,04. The matter has now been resolved.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. Please be advised that credits were passed on your Vodacom account on the 7th of February for the amount of R342,04. The matter has now been resolved.
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Feb 2019, 16:16
Official
Dear Elmarie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. Please be advised that credits were passed on your Vodacom account on the 7th of February for the amount of R342,04. The matter has now been resolved.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. Please be advised that credits were passed on your Vodacom account on the 7th of February for the amount of R342,04. The matter has now been resolved.
Regards,
Vodacom Consumer Website Team