RR
Realist R

1 reviews | Active since Sept 2016

20 Dec 2017, 11:13

STAY AWAY FROM VODACOM!!!

I certainly do not write this letter to elicit an amused response by complaining about something that is not a pressing concern...

I have been waiting since the 24th of November for the contract that I have signed on Black Friday for the P9 Lite combo with the P10 Lite. I have been phoning Vodacom at Mooi River Mall Potchefstroom over and over and over. They make promises for getting back to me on information on my contract and to this day I am still phoning then and there is no feedback.

I warn all people who are reading this to stay away from Vodacom!!

I can signed a contract with MTN or Cell C or Telkom who also had great deals on Black Friday, instead I went to Vodacom, a company who I thought I can trust and this is the service that I get...

It is December, I am going on holiday and I am struggling with an old phone. I am truly in remorse.

I wish to place massive emphasis on this: For all who are reading this I compel you to listen to me when I tell you you to stay away from Vodacom for good!! They cant deliver.

0
Replies (3)
Vodacom
Vodacom's reply20 Dec 2017, 12:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Dec 2017, 13:34
Official

Dear Andre

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

RR
Realist R's update20 Dec 2017, 14:53
Reviewer Update
Nothing received!