CW
Crystal W

1 reviews | Active since May 2020

02 Jun 2022, 18:47

Stay away from vodacom!!!

I would actually like to give Vodacom a Zero rating! I had a data contract with vodacom which came to and end mid May 2022. I opted to not upgrade or carry on with it as I was switching to fibre. I called vodacom on 1st April to request the cancellation for end May 2022, and the agent advised that the request was logged. I called again on 13 May just to double check and was advised that everything was still in order for the cancelation at end May. Today, 02 June, I called vodacom again because my data is still active, and the agent told me there there is nothing logged on the system. She can see that I called in, but there are no notes or a cancellatiom request. She in so many words said "they **** to you". She said that she would escalate the request to the manager to listen to the call recordings and the manager will get back to me. At this point, I have little faith that this will actually happen as it is clear that vodacom, and it's staff are dishonest and *********. Stay away from vodacom!!!

0
Replies (1)
Vodacom
Vodacom's reply03 Jun 2022, 07:50
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team