1 reviews | Active since May 2020
Stay away from vodacom!!!
I would actually like to give Vodacom a Zero rating! I had a data contract with vodacom which came to and end mid May 2022. I opted to not upgrade or carry on with it as I was switching to fibre. I called vodacom on 1st April to request the cancellation for end May 2022, and the agent advised that the request was logged. I called again on 13 May just to double check and was advised that everything was still in order for the cancelation at end May. Today, 02 June, I called vodacom again because my data is still active, and the agent told me there there is nothing logged on the system. She can see that I called in, but there are no notes or a cancellatiom request. She in so many words said "they **** to you". She said that she would escalate the request to the manager to listen to the call recordings and the manager will get back to me. At this point, I have little faith that this will actually happen as it is clear that vodacom, and it's staff are dishonest and *********. Stay away from vodacom!!!
