JW
Jenique W
1 reviews | Active since Nov 2019
21 Nov 2019, 12:25
STAY AWAY FROM VODACOM.
I woud give Vodacom 0 Stars if possible. I have tried to phone Vodacom Insurance for more than a week, at least 3 calls a day, I have waited more that 25 mins, with no answer. This is ridiculous!! I go into the Vodacom store at Heidelberg Mall, and the lady tells me "What must I do about it?" "They don't answer me either." I insured my Iphone X (at the time my insurance covers R20000-R25000). I pay R360 a month for insurance. I need my Iphone replaced and they want to replace it with a Huawei P30. I work on Macbook, so I need my Iphone replaced with an Iphone. This is why I insured AN IPHONE.
Would advise anyone to stay away from Vodacom insurance.
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Replies (1)0
Replies (1)Vodacom's replyOfficial
21 Nov 2019, 14:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Nov 2019, 14:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
