JW
Jenique W

1 reviews | Active since Nov 2019

21 Nov 2019, 12:25

STAY AWAY FROM VODACOM.

I woud give Vodacom 0 Stars if possible. I have tried to phone Vodacom Insurance for more than a week, at least 3 calls a day, I have waited more that 25 mins, with no answer. This is ridiculous!! I go into the Vodacom store at Heidelberg Mall, and the lady tells me "What must I do about it?" "They don't answer me either." I insured my Iphone X (at the time my insurance covers R20000-R25000). I pay R360 a month for insurance. I need my Iphone replaced and they want to replace it with a Huawei P30. I work on Macbook, so I need my Iphone replaced with an Iphone. This is why I insured AN IPHONE.

Would advise anyone to stay away from Vodacom insurance.

0
Replies (1)
Vodacom
Vodacom's reply21 Nov 2019, 14:14
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
Vodacom Consumer Website Team