AJ
Amanda J
1 reviews | Active since May 2018
02 Dec 2022, 10:49
Stay away from Vodacom!
I have been to Vodacom Atterbury Value Mart on Friday 25/11/2022 to port my number from MTN to Vodacom. Dylan assisted me but on Monday my number was still not ported. I went back to the store and was told that the port wasn't successful as they accidentally took it as a new number and not as ported number. He did a new port and gave me a new sim. Today 02/12/2022 the number still hasn't been ported and he said I must wait for feedback as he logged a call. This is terrible service from Vodacom and it seems like your employees don't really care or know what is going on!
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Replies (1)Vodacom's replyOfficial
02 Dec 2022, 11:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Dec 2022, 11:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
