AJ
Amanda J

1 reviews | Active since May 2018

02 Dec 2022, 10:49

Stay away from Vodacom!

I have been to Vodacom Atterbury Value Mart on Friday 25/11/2022 to port my number from MTN to Vodacom. Dylan assisted me but on Monday my number was still not ported. I went back to the store and was told that the port wasn't successful as they accidentally took it as a new number and not as ported number. He did a new port and gave me a new sim. Today 02/12/2022 the number still hasn't been ported and he said I must wait for feedback as he logged a call. This is terrible service from Vodacom and it seems like your employees don't really care or know what is going on!

0
Replies (1)
Vodacom
Vodacom's reply02 Dec 2022, 11:55
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team