EH
Eugene H
1 reviews | Active since Aug 2021
06 Apr 2022, 09:09
Stay away from this disgusting company
Everything about having to deal with their customer service is painful and miserable. They clearly train their staff to be as *********** as possible to encourage the customer to not seek their help in the first place. The fact that this company still exists is a testament to our utter failure as a species to hold each other accountable. They foster nothing but hatred in South Africa and I cannot wait for the day that they cease to exist
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
06 Apr 2022, 11:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Apr 2022, 11:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EH
Eugene H's updateReviewer Update
07 Apr 2022, 13:38Zero response from this pitiful company so far. They first did not accept a copy of my ID because they claimed it was a picture, when I told them it wasn't they said I had to make a scanned copy in their store, when I asked what magic their scanner contains that it needs to be done there I got no response. I was then told that the scanned imaged I sent must have the ID in the center of the page(??). Then they told me the ID copy of the other party is unacceptable because it must NOT be certified.
At no point in this torturous exchange was it ever explained to me why these arbitrary rules were being made up on the fly just to prevent me from achieving a very basic goal. I hope everyone at Vodacom has a terrible day, especially whoever the person is that sends these automated responses on this platform.
At no point in this torturous exchange was it ever explained to me why these arbitrary rules were being made up on the fly just to prevent me from achieving a very basic goal. I hope everyone at Vodacom has a terrible day, especially whoever the person is that sends these automated responses on this platform.
EH
Eugene H's update07 Apr 2022, 13:38
Reviewer Update
Zero response from this pitiful company so far. They first did not accept a copy of my ID because they claimed it was a picture, when I told them it wasn't they said I had to make a scanned copy in their store, when I asked what magic their scanner contains that it needs to be done there I got no response. I was then told that the scanned imaged I sent must have the ID in the center of the page(??). Then they told me the ID copy of the other party is unacceptable because it must NOT be certified.
At no point in this torturous exchange was it ever explained to me why these arbitrary rules were being made up on the fly just to prevent me from achieving a very basic goal. I hope everyone at Vodacom has a terrible day, especially whoever the person is that sends these automated responses on this platform.
At no point in this torturous exchange was it ever explained to me why these arbitrary rules were being made up on the fly just to prevent me from achieving a very basic goal. I hope everyone at Vodacom has a terrible day, especially whoever the person is that sends these automated responses on this platform.
EH
Eugene H's updateReviewer Update
08 Apr 2022, 13:09 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised we have responded via email.
Regards Consumer Website Team
Why was this necessary to be private? Why send me another automated message? What does this even mean? So utterly worthless
Regards Consumer Website Team
Why was this necessary to be private? Why send me another automated message? What does this even mean? So utterly worthless
EH
Eugene H's update08 Apr 2022, 13:09
Reviewer Update
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised we have responded via email.
Regards Consumer Website Team
Why was this necessary to be private? Why send me another automated message? What does this even mean? So utterly worthless
Regards Consumer Website Team
Why was this necessary to be private? Why send me another automated message? What does this even mean? So utterly worthless
EH
Eugene H's updateReviewer Update
09 Apr 2022, 22:29Still no attempt to help, why do you even bother replying to people on here?
EH
Eugene H's update09 Apr 2022, 22:29
Reviewer Update
Still no attempt to help, why do you even bother replying to people on here?