Stay away from the Vodabucks Store. Refunds are a nightmare.

I purchased a pair of sunglasses from the Vodabuck Store on 05-11-20. An SMS was sent to me for a link to the Flook website to complete the transaction. Unfortunately, the item was not in stock and I contacted Vodacom the next day who promised to process the refund within 7-10 working days. This was because stock could not be promised.

Next week will be 3 months since requesting the refund and I still have not received it. I followed up with the department every two weeks but I keep being told that I must wait another 7-10 days or that the matter was sent to “Back Office”. Every time I speak to an agent, they cannot see the notes from the previous agent that I spoke with. I’ve confirmed a number of times that nothing else was required from me. Ive asked, and I cannot be transferred to the “back office” to find out what the problem is. I then asked to speak to a manager on 21-01 and was advised by Nelisiwe that a manager would call me that day. I still have not received a call.

This has to be by far the worst network for customer service. Every single time there is always an issue. It’s either a misrepresentation with the telephonic agent doing the upgrade or overcharging on a top up account. I called again on 25-01 and an agent answered. I politely said “Hello, You are speaking to ...” I received a “Hello caller, I cannot hear you. This was followed the agent hanging up while I said to her that I can hear her. This all happened within 5 seconds of the call being answered. I waited so long to get through to an agent, only for the call to be dropped. I could hear the agent clearly, why couldn’t she hear me?

I foolishly decided to renew my contract because I wanted to initially cancel, but was offered a good deal from the cancellation department. At least this time I took a sim only so that I can cancel.

With customer service this poor, I should take my hard earned money elsewhere.

A lot of people cancelled their contracts because of COVID. You are foolishly giving the remaining customers poor service. In this time, you need us way more than we need you.