AI
Abdulla I

1 reviews | Active since Apr 2017

08 Apr 2017, 15:15

Stay away from pathetic service @ Vodacom Store in Westwood Mall

<p>Going to try to be civil when writing up this post. Here goes.</p> <p>Pathetic service at Vodacom store in Westwood Mall. Staff are incompretent and are never helpful.</p> <p>Application for a new contract was put in on Saturday 01st April 2017. This application was subsequently declined. I only found out about the declined application on Saturday 07th April 2017 when I visited the store again. The rep responsible never had the decency to call me and give me an idea of whats happening. Where is the customer care element gone to? Or does Vodacom Westwood Mall not give a damn?,</p> <p>My contract application was. declined on the basis of my application of another existing contract of which I have no knowledge about. The rep once again (do not want to mention any names) was very unhelpful and said to me "Vodacom will not allow you to open another contract"</p> <p>Contacting the customer care or contracts departments on 111, well thats a whole circus on its own and I would require to write up another post.</p> <p>Sure there are other customers out there who have experienced something similar if not worse at Vodacom Westwood Mall?</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply09 Apr 2017, 07:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team