1 reviews | Active since Apr 2010
Stay Away from Any Vodacom Contract
Please try and avoid signing up for Vodacom data contracts. They diligently take your money but very bad at delivering the promised speeds.
Over the past few months I've been experiencing the worst service from Vodacom. Their intent speeds are pathetic. And this unfortunately got worse while I was on leave in December, exactly when I needed the service to be optimal.
I'm locked in a hellish contract with Vodacom, costing me R500 per month for speeds of 50Mb/ps. Yet I usually experience speeds lower than 1Mb/ps! How crazy is that? This is happening way too often. As I'm typing this, I'm busy using ad hoc Cell C data bundles despite the fact fact that I still have terrabyte of monthly data remaining on my silly, *****ulent Vodacom contract. It's *****ulent because the disparity between what I'm paying for, 50Mb/ps, and what I usually get is unjustifiable!
I'm writing this because I've contacted them several times and there's been no resolution. Sometimes they say it's temporary local network problem, IE, the issue only affects the area I'm in. And then they promise to fix it by the end of the day because other residents have already reported. Yet disgustingly slow speeds are white I keep receiving on a daily basis.
I've even seen speeds of 10Kb/ps using various speed testing apps.
Can't wait to leave Vodacom!
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Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
