LM
Letsie M

1 reviews | Active since Jul 2024

15 Jul 2024, 16:50

Stay away from a Vodacom contract of any kind!!!

I currently have a 20mb LTE contract and I was informed by the Vodacom fibre department that I could migrate to fibre from my LTE contract. I got the fibre contract and was then told by the mobile department that in order to cancel the contract I would be liable to pay 8000 rand. I then went back to try and cancel the fibre contract and I have been told that in order to cancel I would need to pay 14000, bear in mind the fibre has only been active for less than a week. I have been misled and it is sickening

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Replies (1)
Vodacom
Vodacom's reply16 Jul 2024, 14:20
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team