KS
Kris S
1 reviews | Active since Nov 2016
31 May 2022, 07:43
Stay away from a Vodacom contract
I'd like to give Vodacom no stars but that isn't an option.
It's easier to go to Mars than to get out of a Vodacom contract, which had already expired. We have spent many hours cancelling and re-cancelling an expired contract to no avail, they just keep re-contracting and sending updates on the status of the account.
What does it take to get out?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 May 2022, 07:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 May 2022, 07:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KS
Kris S's updateReviewer Update
31 May 2022, 09:03Thank you for the reply. What is the status now? The account holder got another three SMSes to indicate that he's on another contract as well as a contract cover, none of which he wanted.
KS
Kris S's update31 May 2022, 09:03
Reviewer Update
Thank you for the reply. What is the status now? The account holder got another three SMSes to indicate that he's on another contract as well as a contract cover, none of which he wanted.
KS
Kris S's updateReviewer Update
01 Jun 2022, 09:59Despite the quick response from the Consumer Website Team, nothing has been done about this issue. The account holder once again got an SMS to notify him that he has been placed on a contract and that he has to remit an amount to settle the account. It will now mean that I have to waste prescious time to go to a branch and do the entire process all over again. Thank you Vodacom, if this isn't resolved today this number will migrate to another network that has better service and I will dissuade anybody from dealing with your company.
KS
Kris S's update01 Jun 2022, 09:59
Reviewer Update
Despite the quick response from the Consumer Website Team, nothing has been done about this issue. The account holder once again got an SMS to notify him that he has been placed on a contract and that he has to remit an amount to settle the account. It will now mean that I have to waste prescious time to go to a branch and do the entire process all over again. Thank you Vodacom, if this isn't resolved today this number will migrate to another network that has better service and I will dissuade anybody from dealing with your company.