NS
Natashja S

1 reviews | Active since Aug 2009

15 Mar 2022, 08:35

STAY AWAY, DO NOT GET A CONTRACT

First Vodacom gave me someone's prepaid number on my new contract, and then after number of complaints that I'm being harassed by this person and his family because they thought I stole his number. Then they refused to give me a new number. Then that FORCED me to end my contract prematurely ending in penalties, etc but I PAID UP MY CONTRACT!!!!!!!!!!!!!!! NOW Vodacom wants to hand me over for not paying my contract ***? What part of IT'S PAID UP doesn't anyone understand??? Customer Service doesn't want to help because my account is PRE-LEGAL for a contract THAT'S PAID UP

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Replies (1)
Vodacom
Vodacom's reply15 Mar 2022, 09:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team