LL
Lorinda L
1 reviews | Active since Oct 2019
06 Oct 2023, 12:10
Stay Away!!!!
I am not happy with the service received thus far.
So on Tuesday I app**** online for an iPhone 13. My application was submitted and was pending.
Since then I had to send numerous emails up and down to CAD Online email and Duncan Dhlamini. Still no response.
I phoned Vodacom customer service yesterday to follow up and I was told I only qualify for a phone of R300????? On my salary???? Then the lady tried to get me to sign up for anything just to get a deal through and she said “vodacom should first see how you pay this small account before giving an iPhone”. Absolutely ridiculous!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
06 Oct 2023, 14:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Oct 2023, 14:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LL
Lorinda L's updateReviewer Update
09 Oct 2023, 16:05Hi
So I have been waiting for a so called sms to come through from Confirmations Department confirming my order. Still nothing!!! I received an email clearly stating I should phone 082 178 44 to complete my order. Have been doing this since Friday and absolutely no one can help me! Keep telling me to wait for an sms from confirmations department?? Seriously how long does this take?????
So I have been waiting for a so called sms to come through from Confirmations Department confirming my order. Still nothing!!! I received an email clearly stating I should phone 082 178 44 to complete my order. Have been doing this since Friday and absolutely no one can help me! Keep telling me to wait for an sms from confirmations department?? Seriously how long does this take?????
LL
Lorinda L's update09 Oct 2023, 16:05
Reviewer Update
Hi
So I have been waiting for a so called sms to come through from Confirmations Department confirming my order. Still nothing!!! I received an email clearly stating I should phone 082 178 44 to complete my order. Have been doing this since Friday and absolutely no one can help me! Keep telling me to wait for an sms from confirmations department?? Seriously how long does this take?????
So I have been waiting for a so called sms to come through from Confirmations Department confirming my order. Still nothing!!! I received an email clearly stating I should phone 082 178 44 to complete my order. Have been doing this since Friday and absolutely no one can help me! Keep telling me to wait for an sms from confirmations department?? Seriously how long does this take?????
LL
Lorinda L's updateReviewer Update
10 Oct 2023, 15:26Case number: CAS-201409-J2V0W1
Referred to Ombudsman
Referred to Ombudsman
LL
Lorinda L's update10 Oct 2023, 15:26
Reviewer Update
Case number: CAS-201409-J2V0W1
Referred to Ombudsman
Referred to Ombudsman
LL
Lorinda L's updateReviewer Update
11 Oct 2023, 09:51Well done Vodacom.
Now I cant even phone in anymore to check the status of my order:
“We've picked up an unusually high volume of calls from your phone to our call centre.”
“So to prevent *****ulent activity, we've temporarily blocked your number. I can help you with simple queries so ask me a question now. If you need further assistance, please dial *** (Standard call rates will apply).“
Well done on your customer service!
Now I cant even phone in anymore to check the status of my order:
“We've picked up an unusually high volume of calls from your phone to our call centre.”
“So to prevent *****ulent activity, we've temporarily blocked your number. I can help you with simple queries so ask me a question now. If you need further assistance, please dial *** (Standard call rates will apply).“
Well done on your customer service!
LL
Lorinda L's update11 Oct 2023, 09:51
Reviewer Update
Well done Vodacom.
Now I cant even phone in anymore to check the status of my order:
“We've picked up an unusually high volume of calls from your phone to our call centre.”
“So to prevent *****ulent activity, we've temporarily blocked your number. I can help you with simple queries so ask me a question now. If you need further assistance, please dial *** (Standard call rates will apply).“
Well done on your customer service!
Now I cant even phone in anymore to check the status of my order:
“We've picked up an unusually high volume of calls from your phone to our call centre.”
“So to prevent *****ulent activity, we've temporarily blocked your number. I can help you with simple queries so ask me a question now. If you need further assistance, please dial *** (Standard call rates will apply).“
Well done on your customer service!