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Faan B
1 reviews | Active since Nov 2013
02 Dec 2020, 10:22
STAY AWAY
Wish I could give no star. If you thinking about getting fibre with with Vodacom- stay away, even if they the only fibre provider in you area stay away, anything else is better than Vodacom Fibre. Less that a month ago my internet was down for almost 5 days, yesterday my internet went down again it's now more than a day it's still down.... I reached out to ICASA and asked them to help me get this contract cancelled and nothing came from that- ref ***. Vodacom says I must pay them over R8000 to get my contract cancelled? - What I'm receiving can't be called service.... - But I must just keep paying... - What about the consumer protection? Can someone please help me in getting this contract cancelled - NO PENALTIES!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Dec 2020, 11:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Dec 2020, 11:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Faan B's updateReviewer Update
03 Dec 2020, 08:38Nobody has contacted me yet...
Phoned *** again to follow up on my ticket last night... was informed the ticket was flagged as critical, but nobody has touched the ticket yet and more than 24 hours has passed since ticket was created.... what a joke- wish I could laugh....
Also requested a manger to phone me... I was informed a manager would phone me within an hour... still waiting for that call also...
I thought Vodacom was a telecoms company???
I was informed I can not cancel my contract, because I am locked into a contract- But Vodacom can break contract and leave me for days without services? - Is there no consumer protection anymore?
I need this contract cancelled- no penalties, so I can get a new ISP...
Phoned *** again to follow up on my ticket last night... was informed the ticket was flagged as critical, but nobody has touched the ticket yet and more than 24 hours has passed since ticket was created.... what a joke- wish I could laugh....
Also requested a manger to phone me... I was informed a manager would phone me within an hour... still waiting for that call also...
I thought Vodacom was a telecoms company???
I was informed I can not cancel my contract, because I am locked into a contract- But Vodacom can break contract and leave me for days without services? - Is there no consumer protection anymore?
I need this contract cancelled- no penalties, so I can get a new ISP...
FB
Faan B's update03 Dec 2020, 08:38
Reviewer Update
Nobody has contacted me yet...
Phoned *** again to follow up on my ticket last night... was informed the ticket was flagged as critical, but nobody has touched the ticket yet and more than 24 hours has passed since ticket was created.... what a joke- wish I could laugh....
Also requested a manger to phone me... I was informed a manager would phone me within an hour... still waiting for that call also...
I thought Vodacom was a telecoms company???
I was informed I can not cancel my contract, because I am locked into a contract- But Vodacom can break contract and leave me for days without services? - Is there no consumer protection anymore?
I need this contract cancelled- no penalties, so I can get a new ISP...
Phoned *** again to follow up on my ticket last night... was informed the ticket was flagged as critical, but nobody has touched the ticket yet and more than 24 hours has passed since ticket was created.... what a joke- wish I could laugh....
Also requested a manger to phone me... I was informed a manager would phone me within an hour... still waiting for that call also...
I thought Vodacom was a telecoms company???
I was informed I can not cancel my contract, because I am locked into a contract- But Vodacom can break contract and leave me for days without services? - Is there no consumer protection anymore?
I need this contract cancelled- no penalties, so I can get a new ISP...
FB
Faan B's updateReviewer Update
04 Dec 2020, 07:55Day 4 no internet....
Can't really same I'm surprised.
Still awaiting on all the promised phone calls.... manager, consultant, technician....
Great job on the non-service service.
People think Telkom is bad... After dealing with Vodacom, I can't put it into words how bad Vodacom's after sale service is.
Please cancel my Fibre contract immediately, NO PENALTIES!
Can't really same I'm surprised.
Still awaiting on all the promised phone calls.... manager, consultant, technician....
Great job on the non-service service.
People think Telkom is bad... After dealing with Vodacom, I can't put it into words how bad Vodacom's after sale service is.
Please cancel my Fibre contract immediately, NO PENALTIES!
FB
Faan B's update04 Dec 2020, 07:55
Reviewer Update
Day 4 no internet....
Can't really same I'm surprised.
Still awaiting on all the promised phone calls.... manager, consultant, technician....
Great job on the non-service service.
People think Telkom is bad... After dealing with Vodacom, I can't put it into words how bad Vodacom's after sale service is.
Please cancel my Fibre contract immediately, NO PENALTIES!
Can't really same I'm surprised.
Still awaiting on all the promised phone calls.... manager, consultant, technician....
Great job on the non-service service.
People think Telkom is bad... After dealing with Vodacom, I can't put it into words how bad Vodacom's after sale service is.
Please cancel my Fibre contract immediately, NO PENALTIES!