STAY AWAY!!!!

Whatever you do avoid taking a fibre deal with Vodacom, currently having an exceptionally unpleasant experience. I had to chase them and query about the delivery of my router when on the site and according to the agent who assisted me, it take 1-3 days. A service ticket was eventually logged after I queried the second time and only then did they send out the router. The next day (Friday) morning, I received an SMS from Ram couriers that my parcel is out for deliver. I CLEARED my day so that I’ll be available to collect the delivery.

By midday I receive a message saying the delivery was unsuccessful because of my contact or address is incorrect. When I checked the SMS, the address link leads to my house. I asked for assistance (very **** POOR assistance from Ram couriers might I add) and I was told I need to change/update the address I logged on the site and tried to change it multiple times and eventually I did, I raised the issue with Vodacom via Twitter since it said that Vodacom had to approve said change.

The person on the other end eventually called me (2 - 3 hours later), I explained the issue to him and he said he’ll send an email and I’ll receive the delivery on Friday. Delivery did not happen, the address on Ram couriers site reverted back and now.. my house number is missing as well.

I receive another delivery message again today with that very address and when I try to fix it and asked ram courier they told me I have to change it with them but the delivery will be cancelled for today (AGAIN). So yes, we’re going around in circles after I CLEARED MY DAY AGAIN and had to postpone travel obligations.

I contact Vodacom and all the agent told was that they’ll send an email to someone who will make sure I receive my delivery. This is the THIRD email sent for me to get assistance and I have received none! Absolutely horrible experience, RAM agents don’t even help you with ANYTHING.

Now I’m stuck with a connected line, no router and it doesn’t seem like I’ll ever receive said router and my plans & work cancelled/postponed for NOTHING!!! And I still have to go through cancellation and start again with getting fibre with another service provider!