MV
Marizanne V

1 reviews | Active since Feb 2018

21 May 2018, 11:48

Stay as far away for Vodacom as possible

On the 18/12/2017 after visiting a Vodacom shop I was informed that I can only close an account on the phone and they gave me the number to phone. I phoned and cancelled my contract -received the following reference number 1/ ********** ********** . in Feb upon receiving another account I phoned again, on the 18/4/2018 mailed and phoned and today I get an text to tell me I have been blacklisted. after phoning the number again today, if I give my MTN number they just disconnect the call. The say the least- this is the worst place to have a contract, and i will never ever have a good word to say about Vodacom!!!!! Customers never come first here- we are treated as *********!!! Terrible company and no phone manners either.

0
Replies (3)
Vodacom
Vodacom's reply21 May 2018, 12:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 May 2018, 13:58
Official

Dear Customer,


As per our telephonic interaction the matter has been resolved.


Regards,
Wardah

MV
Marizanne V's update21 May 2018, 14:43
Reviewer Update
Thank you so much, Wardah